Code of conduct

Thank you for being a Wish Partner and Supplier and helping us to make Wish Journeys the most powerful experience they can be for our wish children.

To protect families and ensure the best possible outcome for wish children we've put together our code of conduct, outlining our expectations and your responsibilities when it comes to wishes.

We're proud to be a child safe organisation

Make-A-Wish® Australia is proud to be a child-safe organisation. We are committed to always acting in the best interests of children and young people to keep them safe. We actively work to provide an environment where all children and young people, regardless of race, culture, religion, or ability, feel empowered to unlock their imaginations to discover their own unique cherished wish in a world free from limitations and judgement.

We have zero-tolerance for child abuse, and consider any form of emotional, physical, sexual abuse or neglect, as intolerable under any circumstances.

Make-A-Wish kid Henry, close up and smiling on his wish day to see animals

Make this the best experience

We provide an open, welcoming and safe environment for everyone participating in a wish. To protect our families and ensure the best possible experience for our wish children we like to outline our expectations and your responsibilities when it comes to wishes.

DO Ask questions if you’re unsure of something. We’re here to help!

DO Treat everyone with respect regardless of their gender, age, ability, cultural background or religion (including Make-A-Wish employees and volunteers, all children, wish families, and all other guests)

DO Remember your conduct sets an example – have fun and smile!

DO Make sure children have regular breaks and be conscious of energy levels and need for water/food. Make sure you take breaks too! If you’re not participating, it’s better to take a break and blend into the background rather than spectate

DO Leave any uninvited guests at home (including kids and pets!) – a wish is a special time for one unique child, let’s keep the focus on them

DO Speak appropriately around children (no swearing, yelling, inappropriate language or suggestive comments, bullying or aggressive behaviour will be tolerated)

DO Make sure all personal information is handled in accordance with Make-A-Wish’s Privacy Policy and it is securely stored or deleted

DO Adhere to Make-A-Wish’s Child Safeguarding Children and Young People Policy

DO Comply with directions from Make-a-Wish representatives, especially in relation to the safety of the wish child

DO Ensure that, for any activities you are planning for the wish child, a parent and/or Make-A-Wish representatives can accompany the wish child

DO Report any behavioural or child safety concerns you observe to Make-A-Wish, including in the physical company of wish children or when interacting online, and follow our commitment to child safeguarding at all times

DO Report any suspicions of child abuse to the CEO of Make-A-Wish

DO Call 000 if you believe a child is at immediate risk of abuse.

Help protect wish children, young people and families

DON’T Attend a wish if you’re unwell! Lots of wish kids have compromised immune systems

DON’T Use any form of physical discipline or violence with a wish child and avoid physical contact with a wish child

DON’T Engage in any sexual act with a wish child

DON’T Bring alcohol, cigarettes or drugs onto the premises

DON’T Initiate talking to a wish child or their family/friends about their medical condition, a wish is a positive experience away from the challenges of their medical journey

DON’T Ask a wish family directly about any media or PR opportunities. All of these requests go through Make-A-Wish

DON’T Express personal views on cultures, race or sexuality in the presence of the child

DON’T Allow a child to use your own personal electronic devices including mobile phones and computers, or communicate with wish children without consent from their parent/guardian (including all social platforms)

DON’T Have any online contact with a wish child or their family

DON’T Take any photos of the wish child or family unless pre-approved by Make-A-Wish. It’s also important not to share any images, footage or info about the wish without consent from Make-A-Wish, who will seek the family’s permission on your behalf.

DON’T Have contact with a child or their family outside the wish without Make-A-Wish’s child protection officer’s knowledge. Accidental contact (eg seeing people in the street) is appropriate and should be handled in accordance with this Code of Conduct.

DON’T Be left alone with a child at any time or put children at risk of abuse (eg by locking doors). All children must be supervised at all times by either a Make-A-Wish representative or a parent/guardian. This includes online interactions via videoconference

DON’T Develop any “special relationships” with a child that could be seen as favouritism

DON’T Put a child or their family in a situation that causes them distress or harm, or physical or psychological danger

DON’T Ignore or disregard any suspected or disclosed child abuse

Thank you for being a Wish Partner and Supplier and helping us to make wish journeys the most powerful experience they can be for our wish children.

Learn more about Make-A-Wish Australia’s commitment to Child Safeguarding and Polices and Procedures