Refund Policy

Refund Policy

Find out about when and how we are able to provide refunds on donations.

Online Donations

Thank you for choosing to donate to Make-A-Wish® Australia. As your donation is being made online without our assistance or involvement, we ask that you complete your details and the amount of your donation carefully.

Errors in Amount Pledged

Should an error be made in the amount of any donation, you have 60 days in which to notify Make-A-Wish Australia of the error.

Refund requests

All requests for refunds must be made in writing and forwarded as follows:

Email:      supporterfeedback@makeawish.org.au
Fax:         03 9426 0799
Mail:        Supporter Care & Engagement Manager
               Make-A-Wish Australia
               PO Box 5006 Burnley VIC 3121.

The request should have the details of the initial donation including the date, amount, name of the donor or purchaser, the receipt number and the nature of the error.

Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. A new receipt will be issued where applicable.

Change of Heart on Donation

Once you have made a donation to Make-A-Wish Australia we do not normally give refunds if you change your mind. It is for this reason that we ask that you make your choice to donate carefully.

Make-A-Wish Australia is under no obligation to give a refund for a donation if an error has been made on your part, but we will endeavour to ensure that any genuine errors (such as the amount donated) are rectified.

Make-A-Wish is a non-profit organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund made after 90 days have expired, Make-A-Wish Australia regrets that we are unable to issue a refund.

Errors by Us

Of course, should an error be made by Make-A-Wish Australia or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs will be borne by Make-A-Wish Australia.