Privacy Policy

Make-A-Wish Australia is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Make-A-Wish Australia and not to other companies' or organisations' websites to which Make-A-Wish Australia is linked.

Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. You could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not. Providing this information allows us to tailor the information you receive in return, that suits your preferences.

Make-A-Wish Australia collects two types of information. Anonymous and personal information.

Anonymous information is used to help us improve our services, website or any other part of the organisation. We may collect information to tell us that people visit this Privacy Policy today (for example), but we do not know their names, where they live or their date of birth - they are 'anonymous' to us. Another example of Make-A-Wish Australia collecting anonymous information is when Make-A-Wish Australia audiences are invited to respond to surveys on the Make-A-Wish Australia website. The surveys may ask you for demographic information such as your age, gender and postcode. This information is collected for research purposes, is used in the aggregate (where possible), and remains anonymous.

Personal information that Make-A-Wish Australia collects is information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Make-A-Wish Australia can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, credit card number, in order to provide that service or product to you. Please note that some services are only available if some information is provided by yourself. For example, delivery of some products require the street address. A Post Office box will not be accepted in this case. Additional information that you may chose to provide may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Make-A-Wish Australia is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of anonymous information

Make-A-Wish Australia automatically gathers anonymous information to monitor the numbers and frequency of visitors to the Make-A-Wish Australia website. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve Make-A-Wish Australia website to assure that it is as appealing as we can make it, for as many users as possible.

Use of personal information

Make-A-Wish Australia will only use the personal information you have chosen to provide us for the purpose for which you provided it. Make-A-Wish Australia will not use it for any other purpose without your consent.

Disclosure

There will be occasions where it will be necessary for Make-A-Wish Australia to disclose your personal information to third parties. Make-A-Wish Australia may be required by law to disclose the information, or Make-A-Wish Australia may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from the Make-A-Wish Australia Shop, Make-A-Wish Australia will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Other than that stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Make-A-Wish Australia unless you have authorised us to do so. For example, when you contribute to an online forum you may want to publish your name and email address.

No sale of personal information

Under no circumstances will Make-A-Wish Australia sell or receive payment for licensing or disclosing your personal information.

Interacting with MAKE-A-WISH AUSTRALIA

There are many interactive features on Make-A-Wish Australia that you can contribute to. These include: Guest books, Forums, Event Diaries, Reviews, Community, Mailing Lists and Email.

When interacting with Make-A-Wish Australia, we suggest that you use your discretion and exercise caution when providing your personal information.

Note that whenever you post personal information in publicly accessible places, such as chat rooms or message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas. For example, when participating in an Make-A-Wish Australia forum, guest book or chat area, your name will appear on the message board. Make-A-Wish Australia recommends that applicants registering online do not use their real names, but a pen name or pseudonym. You must not intentionally use the name of another living person.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Access and correction: Personal data

If Make-A-Wish Australia holds your personal information Make-A-Wish Australia will where possible provide you with access to the information. Make-A-Wish Australia will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Security

Make-A-Wish Australia operates secure data networks that are designed to protect your privacy and security.

Complaints about privacy

If you have any complaints relating to online privacy issues on our websites, please notifyMake-A-Wish Australia. While the Make-A-Wish Australia accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Make-A-Wish Australia privacy policy

If we decide to change the Make-A-Wish Australia Privacy Policy, we will post those changes here.

Cookies

A cookie is a small file that a website sends your computer. It records information necessary for certain website functions, such as remembering your preferences or settings

Make-A-Wish Australia uses cookies for interactive features such as forums, voting and online shopping at the Make-A-Wish Australia Shop website. These cookies collect only enough information to enable website functions. Make-A-Wish Australia does not collect personal information for other purposes.

If you don't want to accept cookies, you can set your browser and/or firewall to block them. You will still be able to access most Make-A-Wish Australia content but some interactive features will be unavailable.

If you are interested in finding out more about cookies, how they are used by websites, and how you can change the cookie settings in your browser, you can use the following links:

Privacy Commissioner's website:
Protecting your Privacy on the Internet

Cookie Central:
Cookies And Privacy FAQ