FAQs

FAQs

about

Who is Make-A-Wish?

We're over 1,100 dedicated volunteers and 50 staff across Australia who are working hard to make wishes come true for kids battling critical illness.

For over 30 years, we've been the only charity in Australia solely focused on granting bespoke, life-changing wishes.

How did Make-A-Wish begin?

Make-A-Wish started in the United States in 1980. It grew from the wish of a young boy, Christopher Greicius, who had leukaemia and wanted to be a policeman. His wish came true and he became an honorary member of the Arizona state troopers. Christopher’s wish brought so much joy to everyone involved; so much so that his family and the key people who made his wish come true were inspired to help other kids fighting for their health. What they created, Make-A-Wish, has now become the largest global children’s charity solely focused on wish granting.

In 1985, Make-A-Wish arrived in Australia. The very first wish to come true Down Under was for 16-year old Shawn from Melbourne, who wished to see his favourite football team live in action. Over 30 years later, we’re proud that together with our #WishForce over 9,500 wishes have come true for really sick kids around the country.

How many countries does Make-A-Wish work in?

Make-A-Wish makes wishes come true in more than 50 countries on five continents through over 40 affiliate organisations. You can find out more about what is happening on a global scale on the Make-A-Wish Foundation International website.

All donations made to Make-A-Wish within Australia are used to make wishes come true right here at home.

Does Make-A-Wish have any political or religious affiliations?

We provide assistance to all kids battling critical illness who are eligible and we do not have any political or religious affiliations.

How are programs funded?

Thanks to you! We’re only able to continue to make wishes come true thanks to the wonderful support and generosity of local communities, individuals and business partners along with our incredible network of volunteers. Make-A-Wish receives no ongoing government funding.

How do I contact customer services?

We’re always happy to chat, help you with your queries and share more about the great work we do thanks to your support.

You can get in touch with us in a few ways: by phone on 1800 032 260 between 8:30am – 5:30pm AEST Monday to Friday, by email on enquiries@makeawish.org.au, by post at PO Box 5006, Burnley, VIC, 3121, or by messaging us via any of our social media channels (Facebook, Instagram, LinkedIn and Twitter).

How do I update my contact details?

It's easy.

Give us a call on 1800 032 260 or email us at enquiries@makeawish.org.au

Where can I see your privacy policy?

We're committed to protecting the privacy of individuals. Find out more by reading our Privacy Policy.

Are my donations tax deductible?

Yes, Make-A-Wish is a registered charity and all donations of $2 and over are tax deductible.

Can I choose where or how my donation is used?

All donations made to Make-A-Wish Australia help make wishes come true for all the eligible children who have applied for a wish in Australia. We do not allocate donations to specific children or areas. This ensures donations are fairly distributed to make all wishes come true and no particular children or areas are disadvantaged.

Can I donate goods rather than money?

Many generous supporters help make wishes come true by donating goods or services. Where possible we do our best to make sure that any gift-in-kind donations will be part of a wish child’s unique wish journey. We can't always guarantee that your gift will be suited to a wish immediately so we may ask to keep your details on file so we can make use of your generous offer down the track.

If you have any ideas about items you would like to donate, contact us on 1800 032 260 between 8:30am – 5:30pm AEST Monday to Friday, or by email via enquiries@makeawish.org.au, or by post at PO Box 5006, Burnley, VIC, 3121.

Find out more about gifts-in-kind on our donating goods and services FAQ page.

How can I donate if I don’t have a credit card?

You can make a donation via direct debit or BPAY from your bank account using the following details: Make-A-Wish Australia, BSB: 063105, account: 00901773, or by using BPAY Biller code: 113993.

Please include your supporter reference number so we can easily identify your donation and arrange for a receipt to be sent out to you. If you do not know your supporter number please contact our Supporter Care Team on 1800 032 260.

I’m concerned about providing my details over the phone.

Giving your details over the phone is secure. Your details are entered into a secure system with card details encrypted in the our database.

Where can I send a cheque or money order?

You can send mail to Make-A-Wish Australia, PO Box 5006, Burnley, VIC, 3121.

Please keep in mind we can only accept cheques for one-off donations. For regular monthly donations we do require a credit card or direct debit.

What is Regular Giving?

Regular Giving is support from donors who choose to donate regularly, usually monthly.

Why is Regular Giving important?

Regular donations are critical. They help us plan for the future so we can confidently promise children that their wish will come true. They are low cost to process so the maximum amount of funds go directly to making wishes come true.

Can I sponsor a child? How do I sponsor a child?

Make-A-Wish does not offer child sponsorship. By making a monthly donation, you'll be helping make wishes come true for really sick kids in Australia who are currently in need of a wish.

Am I locked into a contract for Regular Giving?

There is no fixed term that you need to sign up to. It's an ongoing agreement until you let us know otherwise.

I have a new credit card number. How can I update my Regular Gift?

The easiest way to make any changes to a credit or debit card is to phone us on 1800 032 260. For security reasons we can’t update your card details over email or through our website.

How do I change the amount I donate or the date I am debited?

Just contact our Supporter Care Team on 1800 032 260 or email regulargiving@makeawish.org.au for any changes.

What are the terms of my Regular Gift?

The terms of your Regular Gift can be found here.

If you have any questions or want to request a copy of it, contact our Supporter Care Team on 1800 032 260 or email regulargiving@makeawish.org.au

How do I access my tax invoice?

A copy of your consolidated tax receipt will be mailed or emailed to you after the end of the current financial year.

If you don't receive your tax receipt or would like another copy, contact our Supporter Care Team on 1800 032 260.